Shipping
We generally dispatch orders within 2-5 business days of being received. Orders placed on weekends or public holidays will be processed from the following business day. All orders are processed in the order they are received.
We handcraft each of our products fresh in small batches on a regular rotation. If, for some reason, your order cannot be processed within the stated timeframe above, e.g. because we have sold out of product and have to manufacture more to fulfil your order, we will inform you of this via email once your order has been placed. If you would prefer to know what your order processing timeframe will be before you order, please feel free to contact us first. Please note that once your order has been placed it cannot be cancelled and all orders are non-refundable.
During busy periods, such as in the lead up to Christmas, your order may take more than 2-5 business days to process. We will always notify you as soon as possible of any unforeseen delays and appreciate your understanding.
In general, we always aim to dispatch your order as soon as humanly possible.
Delivery to both North and South Islands is currently charged at a flat rate of:
- $9.00 for urban delivery.
- $12.50 for rural delivery.
Delivery to the Hauraki Gulf Islands, Chatham Islands and Stewart Island is charged at flat rate of $15.00.
These prices are charged in NZD and are subject to change without warning.
At this time, we are only able to provide international shipping via email. We apologise in advance for any inconvenience this may cause. For shipping to all countries outside New Zealand, please contact us to arrange this via email and receive 15% off all prices shown on this website (cost less Goods & Service Tax).
It is helpful if you can let us know what you might like to order, as well as your full delivery address, so we can provide you with the correct shipping options for your location based on your proposed order size and weight.
Once we have finalised your order with you, we will organise a Card Payment Link for your purchase, which will be charged in NZD. All orders, including international orders, will only be processed once payment has been made.
Any orders placed via our website without a New Zealand shipping address will automatically be refunded minus payment processing fees, so please do not place international shipping orders via our website. Always contact us directly.
Once your order has been collected by our courier, it should be delivered to you within 5 business days. If you have not received your order in this time frame, please contact us.
Please note, we generally dispatch orders within 2-4 business days of being received. Orders placed on weekends or public holidays will be processed on the following business day.
If, for some reason, your order cannot be processed within the stated timeframe, e.g. because we have sold out of product and have to manufacture more to fulfil your order, we will inform you of this via email once your order has been placed.
For more information, please view our Shipping page.
If it has been more than 5 business days since your order was collected by our courier, and your order has not been delivered in this time and we have not already made contact with you, please contact us so we can follow up with the courier.
In the unlikely event that your order has been delivered to you in a damaged condition, or you have been sent incorrect items, please get in touch with us within 24 hours.
Yes, we can! To order products from both our Trade Me Store and our website at a combined shipping rate, please contact us with your order.